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Created by Quebec artist, Isabelle Aubry.
Acrylic and Mixed Medium on Canva
Quebec, Canada
The Enchanted Forest
Height: 30" (76.2cm)
Width: 20" (50.8cm)
Our exchange and refund policy is designed to ensure customer satisfaction while respecting the work and creativity of the artists we represent. Here are our guidelines regarding exchanges and refunds:
Exchange :
- If you wish to exchange an artwork you purchased from Jeanzabelle, please contact us within 14 days of receiving your order.
- The artwork must be returned in its original condition, undamaged and in its original packaging.
- You can exchange the work for another piece by the same artist or of equivalent value, subject to availability.
Refund :
- If you would like a refund for an artwork, please contact us within 14 days of receiving your order.
- Refund will be issued once we receive the returned artwork in its original, undamaged condition.
- Return costs will be borne by the customer, except in the event of a defect in the work or an error on our part.
Please note that custom or specifically ordered artwork is not eligible for exchange or refund unless it is defective or due to our error.
At Jeanzabelle, we are committed to providing a transparent and satisfying shopping experience to our customers, while supporting and valuing the work of the artists we represent. Please do not hesitate to contact us for any questions or requests regarding our exchange and refund policy.
We offer secure and reliable delivery so that you can receive your artwork in the best conditions. Here is some important information about our delivery service:
- Delivery times: Delivery times vary depending on your location and the availability of the artwork ordered. We strive to process and ship your order as quickly as possible, and you will receive a notification as soon as your package is shipped.
- Shipping Methods: We work with reliable carriers to ensure the safe delivery of your artwork. You will have the opportunity to choose the shipping method that suits you best during the ordering process.
- Shipping costs: Shipping costs are calculated based on the weight, size and destination of the artwork. These costs will be indicated during the ordering process, and you will have the opportunity to consult them before finalizing your purchase.
- Delivery tracking: Once your order has been shipped, you will receive a tracking number that will allow you to follow the progress of your package in real time. This way, you will be able to know at any time where your artwork is and when it will be delivered.
At Jeanzabelle, we value customer satisfaction and are committed to providing you with a simple, efficient, and secure delivery experience. Please do not hesitate to contact us if you have any questions or concerns regarding the delivery of your artwork.
